Return / Refund Policy
Clear, customer-friendly information about how Shoaib Subscription PK handles orders, service, delivery and customer data.
Eligibility for Returns
Return eligibility depends on the product type, condition of the item, order status and the reason for the request. Physical products should be reported promptly if they arrive damaged, incorrect or materially different from the confirmed order.
Digital / Virtual Products
Digital or virtual products are generally not returnable once delivery, activation, account transfer, code delivery or other irreversible fulfilment has started, except where the delivered item is demonstrably incorrect or unusable because of our fulfilment error.
Refund Review
Refund requests are reviewed against the order record, payment status and evidence provided. Approval is not automatic and may require verification.
Return Condition
Where a physical return is approved, the item should normally be returned in its original condition with relevant packaging and accessories unless the issue itself prevents this.
Non-Refundable Situations
Change-of-mind requests, misuse, accidental damage after delivery, unauthorized modification, or issues caused by incorrect customer information may not qualify for a refund.
Approved Refunds
Approved refunds are processed using an available and suitable payment method. Processing time may vary depending on the payment provider.
How to Request Support
Contact us with your order ID, customer name, WhatsApp number and a clear description of the issue so the order can be reviewed efficiently.
Edit your return and refund terms from Admin ? Pages before launch.